There are many live chat plugins for bloggers to choose from, but how do you know which plugin is best for your needs? We researched the top live chat plugins on the market and came up with our own recommendations.

12 Best Live Chat Plugins for 2021

A live chat feature is proven to improve customer satisfaction and sales, but which plugin is right for your needs?
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Lori Ballen is a member of the Amazon Associates Program and earns money from qualifying purchases. Posts contain affiliate links that benefit Lori as well.

There are many live chat plugins for bloggers to choose from, but how do you know which plugin is best for your needs? We researched the top live chat plugins on the market and came up with our own recommendations.

Reports show that more than 41% of customers want to see live chat on your website.

There are many live chat plugins for bloggers to choose from, but how do you know which plugin is best for your needs? We researched the top live chat plugins on the market and came up with our own recommendations.

Why Do You Need a Live Chat Feature?

Improved Sales and Conversions

According to the American Marketing Association, companies that implement a live chat feature on their website see a 20% increase in conversions. A further study by emarketer found that 35% more people made a purchase after using a live online chat feature.

Increased Customer Satisfaction

Various studies have found that incorporating a live chat feature in your website increases customer satisfaction. Increased satisfaction means a higher opinion of your company and increased sales.

According to the various studies noted above, research has shown that 46% of online customers prefer live chat over email and social media. 

Free Market Research

Another benefit to implementing a live chat feature is the opportunity to get firsthand customer feedback without paying for additional market research. 

Stand Out From Your Competitors

Given the opportunity to purchase from businesses that offer immediate customer support and companies that do not, customers are much more likely to make a purchase from the company offering live support. 

Live chat means almost instantaneous customer support so customers can get their questions answered while they still have the motivation to buy a product. Email support, however, gives the customer time to reconsider their purchase, making them much less likely to follow through.

Tidio

Tidio offers Live Chat, Chatbots ; Email Marketing

Plugin Rating: 4.8 / 5

Active Installations: 100,000+

Recommended For: Beginners looking for a free chat plugin and chatbot

Price Point: Free

Free Trial: N/A

Free Full Access Account: Yes

Supported Languages: Portuguese, Japanese, French, Romanian, Hebrew, Persian, Spanish, Korean, Polish, English, Swedish, Turkish, Hindi, Dutch, Russian, German, Italian, Danish, Chinese, and Arabic.

What Others Are Saying:

Tidio is an intuitive system that is usable from browsers, desktop, and phone systems and is easy to install and integrate. Tidio is easily customized and the reporting tools are invaluable. Compared to similar live chat options, Tidio makes everything easier with their flow builder tool.

Features:

  •  User-friendly interface
  • Chatbot flow builder
  • Fully customizable widget
  • Easy installation
  • Chatbot feature
  • Conversation archiving
  • Targeted emails
  • In-App messaging

Considerations: Tidio server API needs improvement because it is currently very difficult to integrate into custom applications. Tidio does not have a post-chat survey option which takes away from valuable customer insight.

JivoChat Live Chat

Considerations: Jivochat does not offer complete configuration of all options in the user interface which can be annoying, but does not limit functionality. Aside from this, companies using Jivochat have nothing but praise for the plugin!

Plugin Rating: 5/5

Active Installations: 40,000+

Recommended For: Businesses looking for a free live chat solution with easy integration.

Price Point: Free For Basic, $13/month For Pro

Free Trial: 14 Days

Free Full Access Account: Yes

Supported Languages: French, Finnish, Greek, Romanian, Dutch, German, Norwegian, Spanish, Belarusian, Italian, Turkish, Kazakh, Brazilian Portuguese, Catalan, Czech, Japanese, Simplified Chinese, Russian, Danish, Portuguese, Swedish, English, Polish, Indonesian, and Ukrainian.

What Others Are Saying:

JivoChat offers a single interface that integrates multiple communications services to maintain communications with clients. Jivo isn’t just for clients, though, it’s also the perfect means of intraoffice communications because of how effectively it organizes and archives searchable conversations.

Features:

  •  In-App Messaging
  • Targeted Emails
  • Customization
  • Conversation Archiving
  • Lead Development

Considerations: Jivochat does not offer complete configuration of all options in the user interface which can be annoying, but does not limit functionality. Aside from this, companies using Jivochat have nothing but praise for the plugin!

ZenDesk

Plugin Rating: 4/5

Active Installations: 50,000+

Recommended For: Multichannel companies and those looking for a complete help desk solution.

Price Point: $19 – $99 / month

Free Trial: Yes

Free Full Access Account: No

Supported Languages: Irish, Indonesian, Slovak, Estonian, Czech, Portuguese, Serbian, Italian, Croatian, Latvian, Icelandic, Slovenian, Catalan, Hindi, Swedish, Ukrainian, French, English, Georgian, Norwegian, Arabic, Polish, German, Danish, Finnish, Lithuanian, Vietnamese, Greek, Korean, Romanian, Hungarian, Turkish, Thai, Persian, Dutch, Spanish, Malay, Russian, Japanese, Hebrew, and Chinese (Simplified).

What Others Are Saying:

Zendesk is an intuitive and customizable live chat option that also gives you the choice of a full helpdesk suite. If you just need a live chat feature, though, Zendesk does offer a basic plan that is very affordable and provides 24/7 support.

Features:

  •  Easy to use
  • High-quality support
  • Easy to setup
  • Knowledge base
  • Social integration
  • Response automation
  • Email support
  • Ticket creation

Considerations: ZenDesk isn’t as flexible as other live chat options. For example, it lacks a conversation history feature. Expanding software flexibility is possible but requires purchasing add-on features from a marketplace.

The Official Facebook Chat Plugin 

Plugin Rating: 2.5 / 5

Active Installations: 100,000+

Recommended For: Businesses focused on selling through Facebook specifically.

Price Point: Free

Free Trial: N/A

Free Full Access Account: Yes

Supported Languages: Hungarian, Shona, Hausa, Mongolian, Simplified Chinese (China), Syriac, Slovak, Galician, Dutch (België), Portuguese (Portugal), English (UK),Afrikaans, Portuguese (Brazil), Romanian, Punjabi, Czech, Amharic, Kazakh, Russian, Latvian, Ukrainian, Vietnamese, Tatar, Hebrew, Esperanto, Welsh and Zaza, Japanese, Kyrgyz, Swedish, Traditional Chinese (Hong Kong), Telugu, Tamil, Corsican, Assamese, Dutch, Estonian, Nepali, Spanish (Spain), Traditional Chinese (Taiwan), Icelandic, Kurdish (Kurmanji), English (US), Malayalam, Faroese, Burmese, Somali, Irish, Arabic, Croatian, German, Khmer, Azerbaijani, Slovenian, Haitian Creole, Kannada, Thai, Cebuano, Spanish, Tamazight, Belarusian, Sardinian, Oriya, Sinhala, Norwegian (nynorsk), Malay, Armenian, Albanian, Indonesian, Fula, Basque, Serbian, Frisian, Javanese, Turkish, Lithuanian, Silesian, Maltese, Finnish, Kinyarwanda, Norwegian (bokmal), Hindi, Persian, Guarani, Bengali, Gujarati, Urdu, Tajik, Bosnian, Japanese (Kansai), French (France), French (Canada), Polish, Korean, Swahili, Marathi, Pashto, Breton, Georgian, Italian, English (upside down), Danish, Uzbek, Sorani Kurdish, Macedonian, Bulgarian, Greek, Filipino, Lao, Catalan, and Malagasy.

What Others Are Saying:

Facebook Messenger chat is easy to set up and provides a simple customer support live chat option. That option is through a platform that many customers already use, which makes it very convenient. 

This plugin does slow page load time considerably and lacks regular updates. So, it’s best to look into third-party plugins built on the Facebook Messenger platform like WP-Chatbot for Messenger By MobileMonkey and Quick Facebook Chat App from Beeketing. 

Features:

  •  Intuitive setup
  • Threaded conversation
  • Hours of operation availability
  • FAQ setup in message automation
  • Automatic chat transcription history
  • Response automation
  • Mobile friendly
  • Limited translation

Considerations: The official Facebook chat plugin is built on the Facebook messenger system which creates privacy worries for some users. Additionally, updates for this plugin are lacking; however, many third-party plugins are built upon the messenger system and have much better functionality (see WP-Chatbot for Messenger By MobileMonkey or Quick Facebook Chat App from Beeketing.)

3CX Live Chat

3CX Live Chat offers excellent support and allows for a smooth transition between chat and voice or video calls for more comprehensive support. The system is very efficient and lightweight, so it does not slow down your site overall.

Plugin Rating: 4.5 / 5

Active Installations: 40,000+

Recommended For: Companies looking for a multichannel communications suite.

Price Point: First year free and $1.08 to $1.31 per user per month.

Free Trial: Yes, 1 Year

Free Full Access Account: Limited to one year.

Supported Languages: Dutch, English (South Africa), English (UK), English (US), Galician, German, Greek, Italian, Japanese, Polish, Russian, Spanish (Spain), and Swedish.

What Others Are Saying:

3CX Live Chat offers excellent support and allows for a smooth transition between chat and voice or video calls for more comprehensive support. The system is very efficient and lightweight, so it does not slow down your site overall.

Features:

  •  Lightweight
  • Intuitive
  • Easy to setup
  • Versatile system
  • Browser extension
  • In-app messaging
  • Customizable
  • Conversation archiving

Considerations: Some users have reported errors that take an extended period to remedy. Other users also report that they have had difficulty contacting support when they encountered issues. Lastly, the chat feature does not follow from page to page which can be frustrating for customers.

Crisp

Live Chat, Chatbots ; Email Marketing

Plugin Rating: 4.8 / 5

Active Installations: 30,000+

Recommended For: Companies looking for easily installed and integrated live chat solutions.

Price Point: Free, $25 for the pro version, and $95 for the unlimited version.

Free Trial: N/A

Free Full Access Account: Yes, but only for personal use

Supported Languages: Hindi, Azerbaijani, Swedish, Esperanto, Greek, Nepali, Lithuanian, Pashto, Serbian, Catalan, Arabic (Saudi Arabia), Armenian, Croatian, Georgian, Latvian, Norwegian, Polish, Chinese (Simplified), Indonesian, Arabic (United Arab Emirates), Chinese (Hong-Kong), Korean, Spanish, Hungarian, Basque, Afrikaans, Malay, Ukrainian, Japanese, Slovak, German, Russian, French, Portuguese (Brazil), Arabic (Yemen), Persian, Danish, Dutch (Belgium), Italian, Dutch, Hebrew, Portuguese, Romanian, Czech, Tamil, English, Estonian, Vietnamese, Chinese (Traditional), Finnish, Gujarati, Arabic, Turkish, Thai, Malayalam, Faroese, Bulgarian, Icelandic, and Bengali.

What Others Are Saying:

Crisp is easy to integrate and incorporates voice and video features that are missing from some other live chat features. There is a very short learning curve and the chat feature has multiple customization options to further personalize the customer experience.

LiveChat

Features:

  •  Customization
  • In-App Messaging
  • Targeted Emails
  • Conversation archiving
  • Contextual engagement
  • Transcripts
  • Personalization
  • Seamless escalation

Considerations: Some users report that Crisp mobile app notifications are sometimes delayed. Other users also complain that they have difficulty making sense of the reporting system. 

Plugin Rating: 4.7 / 5

Active Installations: 30,000+

Recommended For: Businesses looking for a live chat system with built-in ticket support.

Price Point: $16 – $59 / month

Free Trial: No

Free Full Access Account: No

Supported Languages: Spanish, German, Romanian, Portuguese, Czech, Lithuanian, Slovenian, Latvian, Norwegian, Swedish, Korean, Hungarian, Finnish, Chinese (Simplified), Thai, Slovak, Polish, Serbian, Malay, Russian, French, Bulgarian, Dutch, Danish, Ukrainian, Vietnamese, Japanese, English, Turkish, Georgian, Greek, Italian, Armenian, Estonian, Croatian, Icelandic, Catalan, and Indonesian.

What Others Are Saying:

LiveChat excels in providing advanced analytics and customer data for better insight into consumer habits. Combined with the easy-to-navigate setup and simple-to-use user interface, LiveChat is a strong platform for any business needing live chat support. This is also a lightweight live chat solution that is ideal for smaller businesses too.

Features:

  •  Customization
  • In-App Messaging
  • Ticketing System
  • Lead Development
  • Conversation Archiving
  • Workflow

Considerations: LiveChat does not provide for the export of raw data which makes it incompatible with companies implementing custom marketing solutions. Despite this raw data glitch, LiveChat remains one of the most highly praised live chatting apps.

ActiveCampaign

– Forms, Site Tracking, Live Chat

Plugin Rating: 4.6 / 5

Active Installations: 60,000+

Recommended For: Companies looking for a multi-pronged customer support solution.

Price Point: $9 – $229+ / month

Free Trial: No

Free Full Access Account: No

Supported Languages: Finnish, Dutch, Portuguese, Spanish, Polish, Vietnamese, Turkish, English, Chinese (Simplified), German, Danish, French, Italian, and Indonesian.

What Others Are Saying:

ActiveCampaign is a truly multifunctional system for automating the customer experience. The platform is simple to integrate and allows businesses to replace multiple plugins with just one which decreases the likelihood of malware and hacking through blogging platforms. 

Features:

  •  Web Analytics
  • Landing Pages and Forms
  • Online Behavior Tracking
  • Automated Alerts
  • Automated Email Responses
  • Mobile-Optimized
  • Marketing Lead Database

Considerations: Active Campaign can slow down website load time and can also take up to 60 seconds to fully load on a website. This slower load time isn’t a major factor for smaller business entities, but medium to large businesses may struggle with this platform.

Live Chat with Messenger Customer Chat

By Zotabox

Plugin Rating: 4.6 / 5

Active Installations: 10,000+

Recommended For: Medium to large companies looking for a full marketing suite to improve customer connections.

Price Point: $12.99 – $79.99 / month

Free Trial: Yes, 30-days.

Free Full Access Account: No

Supported Languages: English, Vietnamese

What Others Are Saying:

Zotabox is a paid platform, but it incorporates a range of marketing tools that are beneficial to businesses of any size. Included tools include a landing page builder, a slider function, contact form builder, social buttons, social reviews, and Facebook Live Chat. Zotabox even incorporates that EU cookie notification features – something which many platforms are lacking.

Features:

  •  Facebook Messenger Live Chat 
  • Many free features
  • Easy to setup
  • Ease of use
  • Notification bar
  • Multiple tool integration
  • Email service integration
  • EU cookie notification

Considerations: Zotabox is a full-service suite that uses Facebook messenger to support live chat, so if you need a minimal live chat service or prefer not to use Facebook messenger, this isn’t the plugin for you.

LiveChat X WooCommerce

Plugin Rating: 4.9 / 5

Active Installations: 2,000+

Recommended For: Ecommerce stores interested in adding a live chat service compatible with WooCommerce.

Price Point: $16 – $59 / month

Free Trial: No

Free Full Access Account: No

Supported Languages: Spanish, German, Romanian, Portuguese, Czech, Lithuanian, Slovenian, Latvian, Norwegian, Swedish, Korean, Hungarian, Finnish, Chinese (Simplified), Thai, Slovak, Polish, Serbian, Malay, Russian, French, Bulgarian, Dutch, Danish, Ukrainian, Vietnamese, Japanese, English, Turkish, Georgian, Greek, Italian, Armenian, Estonian, Croatian, Icelandic, Catalan, and Indonesian.

What Others Are Saying:

LiveChat X WooCommerce is a lightweight option for WooCommerce stores looking to add live chat support. This is a much simpler and more easily customized solution for WooCommerce users without the worry of compatibility and formatting issues. 

Features:

  •  Easy to use
  • Live chat triggers
  • Analytics and reports
  • Multichannel communications
  • Customizable widget
  • Canned responses
  • Mobile app. support
  • Conversation archiving

Considerations: To utilize the LiveChat x WooCommerce plugin, you must have an active license to the LiveChat platform. 

Floating Chat Widget

Contact Icons, Messages, Telegram, Email, SMS, Call Button – Chaty By Premio

Plugin Rating: 5/5

Active Installations: 80,000+

Recommended For: Companies looking for a live chat platform that supports multiple existing apps.

Price Point: Free or $39 – $149 / year

Free Trial: No

Free Full Access Account: Yes

Supported Languages: English and Spanish.

What Others Are Saying:

If you are a company interested in using existing platforms to communicate via live chat, this is the plugin for you. Chaty supports Facebook Messenger, Viber, WhatsApp, TikTok, Telegram, Slack, and more. This doesn’t just make this a lightweight platform to run, but it also puts customers at ease since they can use a chat option that they have previous experience with.

Features:

  •  Easy to use
  • 19 Chat channels
  • Customizable widget
  • Floating widget
  • Click and call feature
  • Scheduled availability
  • Preset messages
  • Country targeting

Considerations: Chaty By Premio is a rather robust platform and is likely far too much for a smaller to medium business. It’s also important to note that users of the free version of this platform have complained of far too many ads and links. If you plan to use this platform for your business, going with the paid version is a must!

HubSpot

– CRM, Email Marketing, Live Chat, Forms ; Analytics

Plugin Rating: 4.5 / 5

Active Installations: 200,000+

Recommended For: Companies looking for a platform that incorporates email marketing solutions and live chat. 

Price Point: Free or $45 – $1,200 / month

Free Trial: No

Free Full Access Account: Yes

Supported Languages: Dutch, Spanish (Venezuela)., Portuguese (Brazil), Spanish (Spain), Chinese (China), Japanese, Spanish (Mexico), German, English (US), French (France), and Spanish (Colombia).

What Others Are Saying:

HubSpot’s live chat solution offers comprehensive customer service and live chat solutions at an average price point. Any bugs or issues with the HubSpot plugin are quickly fixed and overall, this is a lightweight addition to any WordPress blog. 

Features:

  •  Easy to use
  • Chatbots
  • Contact database
  • Contact list builder
  • Analytics dashboard
  • Email newsletter feature
  • Lead capture
  • Incorporated content management platform.

Considerations: Some users have complained of issues with this plugin with WordPress version updates. Other users have also complained that the free version of the HubSpot plugin simply isn’t functional enough for any sort of benefit.

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Hi! I’m Lori Ballen. I help content creators grow and monetize their channels. Are You Ready to Grow? Subscribe to receive my ebooks, video guides, and trainings.

About Lori Ballen

She is the founder of The Ballen Method. Lori is a content marketer, speaker, and trainer.  Her students appreciate her authenticity, as well as her ability to take complex elements and make them understandable. As a 6-figure Affiliate Marketer, Lori understands the power of monetizing content marketing channels like Youtube, Blogs, and Social Media Networks.

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